Help

Ordering

Placing an Order

Ordering online with AlotOfHome is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.

Pricing and Availability

Prices, products and special offers shown on AlotOfHome may be subject to change without notice.

Canceling my order

After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a customer service representative for assistance. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled. Questions? Call 800-860-2086 or email [email protected] for help..

Sales tax

AlotOfHome is required by law to charge appropriate sales tax on orders shipping to California.

Security

Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Shipping

Shipping Options

We currently ship within the 48 contiguous United States to ensure fast deliveries. FedEx Ground packages arrive within 1-5 business days depending on your delivery address. We are sorry, but at this time we do not offer any shipping options to countries outside the 48 contiguous United States.

Shipping to a P.O. Box

Unfortunately, FedEx does not deliver to P.O. Boxes at this time. You must provide us with a valid residential or business address in order to accommodate your delivery request. For more information regarding FedEx shipping requirements, please visit their web site at www.FedEx.com.

How to Track Packages Online

Find the FedEx tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.FedEx.com to check the status of your order online. It may take 24 hours before tracking information appears on the FedEx's web site.

If your order appears late, remember:

• Credit card approval must be received prior to processing.
• Orders placed after 6:00 am PT are processed the following business day.
• Delivery only occurs on business days (Monday through Friday, excluding holidays).

Order Status

You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.

Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

• The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
• The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.

Shipping Charges

Enjoy FREE shipping on orders over $75. No coupons required. Always enjoy flat-rate shipping on orders under $75. Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience.

Returns and Refunds

30-Day Money-Back Guarantee

If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus all shipping. Many of our items are offered with free shipping. This means that the cost of shipping has been included in the price to give you the total price of your order. When you return an item you are responsible for the return shipping and you will also be responsible for the actual original outbound shipping costs.

We will of course take care of shipping damage or warranty claims if any should arise.

Unused products may be returned within 30 days from the date of purchase. All items must be in its original manufacturer packaging and in its original new condition. Laundered items or items without the original packaging and or tags will not be accepted. Each package requires a Return Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the shipping box. All packages received by AlotOfHome without a Return Authorization Number will not be accepted. If an item is to be returned due to a manufactures defect you must contact us via phone or email to arrange replacement or return shipping.

Refund Policy

You can expect a refund back to the method of payment within 5 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Return Instructions

Here are the basic steps:

• Visit our Returns Tool to request a Return Merchandise Authorization # (RMA).
• Click on the order that contains the item you need to return.
• Click the “Return Items” button next to the item you need to return. Only items that are eligible for return will have an active link to click.
• Select your Return Reason.
• We cannot accept C.O.D. deliveries.
• Insure package for proper protection.

For your protection, we recommend that you use FedEx or UPS Ground for your return. You can expect a refund within 5 days of our receiving your returned product. Please contact us immediately if you feel you have received a product that has a manufacturer defect or if we made a mistake and sent you a different product than what you ordered (wrong item, color, model, etc). Under these circumstances do not ship us these products. We will arrange for proper shipping or replacement. We do not issue refunds for shipping charges if you send an item back on your own. * Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.

Our Commitment

We have been helping customers care for their home and pets across the nation. Our goal is three-fold:

1. We offer CHOICE in our products and services, helping customers provide for their animals in the best way possible without breaking the bank.
2. We build COMMUNITY with customers, brands and manufacturers, connecting like-minded home and pet lovers through inspiration, conversation, events and social activities.
3. We focus on CONSCIOUSNESS and honest business practices in everything we do, from handcrafted and local products to supply chain transparency + sustainability.

Our Mission

We maintain high standards of ethical sourcing, and we’re transparent about our business practices. For example, we only stock trusted brands that are safe for your home and pets health and happiness. We follow strict protocol in researching and vetting any brand before an item is listed for sale. We want you to shop with peace in mind every time you make a purchase with us.

Our mission is simple. Increase the well-being of your home, pets and the planet by inspiring through authentic brands, respect to our customers and excellent service.

Contact Information

We welcome any comments, suggestions and ideas that will make your shopping experience more enjoyable. Tell us how we can help by contacting us at Guest Service. We would love to hear from you! Questions? Email [email protected] for help.